12th March 2025 - New York

Speaker

Sponsor

TechSee transforms customer service with visual intelligence, simplifying problem-solving and enhancing efficiency. Their platform empowers self-service, improves support, and boosts satisfaction for customers, agents, and organizations. With seamless integration and clear insights, TechSee delivers significant cost savings and ensures better outcomes.

Founded to revolutionize customer support, TechSee is trusted by a quarter of Fortune 500 companies, serving industries from home security to telecommunications. The team of 150 employees is dedicated to delivering exceptional service worldwide.

Topics

In today’s digital world, customers and agents still rely on text and voice to describe complex issues, which can often feel like solving a puzzle without all the pieces.

The real game-changer in AI is not just more automation, but giving AI the power to see and understand problems visually, just like a human would. Visual AI and AR technology enable a “show and solve” approach that dramatically improves customer support, reducing resolution times and boosting satisfaction.

  • Bridging the gap between AI expectations and customer experience automation
  • Implementing visual AI for enhanced customer support efficiency
  • Measuring and maximizing ROI from visual AI investments
  • Identifying the gaps between Generative AI’s potential and current market reality
  • Scaling Gen AI from agent augmentation to full automation of customer experiences

Agenda

 18:00 - Arrival

 18:20 - Expert-Led Opening Remarks

 18:40 - Dining & Interactive Discussion Begins

 20:30 - Cocktails & Conversation